Plugin Alerts
The Alta Call desktop client features an alert management system designed to notify users about connectivity issues, license validations, or running process conflicts. These alerts are categorized into two main types: System Notifications and Popup Windows.
Alerts Reference Table
| Alert Type | Module / Scope | Trigger & Display Conditions | Displayed Message |
|---|---|---|---|
| System | checking_license_status | No Internet: No active network connection detected on the host machine. | No internet connection can be found |
| System | checking_license_status | Network Error: Unable to access remote services despite having an active internet connection. | We cannot connect to Alta-Call servers |
| System | checking_license_status | Missing Connected Application: No target application is connected in the background. | Missing Connected Application |
| System | checking_license_status | 403 Forbidden: Server returned a 403 status code during the license key handshake. | The current license ID is not valid |
| System | checking_license_status | Unknown licensing service failure (timeout, DNS resolving error, routing issues). | Our services cannot be reached |
| Popup | consent_management | Failed to sync or update the user's data consent preferences with the production server. | Failed to send data consent. |
| Popup | process_concurrency | Multiple instances: Another instance of Alta Call is already running (often minimized in the System Tray). | Alta Call is already running! The running Alta Call might be in the system tray (often the lower right corner of your desktop on Windows). If you want to restart it, please close the previous instance and start it again. This unnecessary instance of Alta Call will now close. |
| Popup | license_validation | Incorrect Format: The provided license key pattern does not match the expected validation regex. | The format of the provided license key is not correct. Do you want to retry? Otherwise Alta Call will now close. |